SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of superiorsaleselect.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of superiorsaleselect.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
When we unwrapped the package and saw the pendant, we were delighted to see that it perfectly matched the provided photo, unlike a previous purchase from a different source. The quality is impressive given the price.
The quality of this item is excellent for its price. As indicated in the headline, it brought great joy to my wife. Her happiness brings me happiness!
I chose this as a gift for my wife, incorporating her late father's birthstone, and she absolutely treasures it. She has been wearing it regularly since receiving it. Some reviews had mentioned it might be a bit large, but I found the size to be just right.
The inclusion of the birthstone adds a personalized touch to the necklace, and its design is undeniably appealing. It was well-received and gives off a more luxurious vibe than its affordable price suggests. I highly recommend it.
This necklace boasts a substantial size and glistens beautifully in the light. It comes with a generous, adjustable chain and hangs elegantly, far surpassing what my picture could capture. I am extremely satisfied with this acquisition.
The colored stone turned out to be larger than I initially anticipated. I gave it as a Mother's Day gift, and my mom absolutely adores it. Her friends have repeatedly complimented its beauty.
My wife adored it, even though she mentioned it was slightly heavy. She considers it a special necklace for formal occasions, and in her opinion, it's worth every penny.
Considering its price point, this piece of jewelry is not only beautiful but also sturdy. My wife was thrilled to receive it as a stocking stuffer.
I purchased this as a gift for my wife, and she is enamored with it. It is not only stunning but also exceptionally well-crafted. Furthermore, their customer service is exceptional.
It exudes the appearance of a $399 necklace, but it was a cost-effective purchase.
The recipient of this gift, a lady, expressed her genuine admiration for it.
The appearance is strikingly attractive and radiant.
I purchased this necklace for my mom, who had been wanting one with a longer chain for some time. She is very pleased with it.
I am extremely satisfied with my purchase. I checked the calendar for my wife's birthstone (August) and received the necklace the very next day. It's truly beautiful, and I hope she will love her Christmas gift.
This necklace is exceptionally beautiful for its price. The color is unique and simply breathtaking.
It's a stunning and sparkling piece, even more so than depicted in the pictures.