SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of superiorsaleselect.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of superiorsaleselect.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
It's just as adorable in person as it is in the pictures. She absolutely loved it, and I could see her happiness during our video call. It's an A+ gift, and I'm completely satisfied. Unfortunately, I don't have pictures to share since she lives in another state.
My kids requested this plush as a loving rabbit, not something scary. They absolutely adore it. It's of great quality and very soft. This isn't just for Halloween or as a scary item, it's also a beloved toy for kids. Highly recommended.
This stuffed animal makes an excellent gift for birthdays or holidays. I bought it for my wife and she's been inseparable from it, whether she's asleep or awake.
I've completely fallen in love with this cat plush. It's well-crafted, unique, and I'm looking forward to collecting more.
I adore it! It was perfect for my costume and I received a lot of compliments. Plus, it's super soft.
I gave this as a gift to my grand niece. Initially, she was a bit wary of it, but soon she grew to love it.
No matter my age, I'll always cherish my stuffed animals. They're a lifelong love for me.
I purchased this for my 17-year-old granddaughter who had her wisdom teeth extracted. She loved it! Humor is our way of dealing with fear.
My friend gifted this to me and it arrived yesterday. I'm totally smitten with it. It's so soft and adorable.
This plush is adorable with its sad expression, but that's why I love it. It's incredibly soft and looks so charming.
It's incredibly cute and even larger than I expected! Definitely worth the money and it's so soft as well.
I'm so fond of this little plushie. It's super soft, well-made, and both cute and fun.
My daughter absolutely loved this plush toy.
The floppy ears are lovely, and it's both super soft and incredibly cute!
The plush is incredibly soft and the size is just perfect.