SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 days processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 business days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of superiorsaleselect.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of superiorsaleselect.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
CUSTOMER COMMITMENT
We’re a company with a customer-obsessed culture and try to meet and exceed your expectations every time you shop our store. Your opinion is our biggest drive for improvement. Feel like a true insider with our exclusive offers and closed promotions.
PASSION FOR OUR WORK
We're real fans of what we do! Our store is full of amazing carefully hand-picked products that you won’t find anywhere else, that’s for sure. We strongly believe that great stuff shouldn’t cost a fortune that’s why you can trust us to offer goods for every budget.
INSPIRATION AND CREATIVENESS
Get the treat that you deserve and indulge in amazing products, we cater for all tastes. Shopping has never been more enjoyable!
I've never seen anything like this before. The magnetic heart is such a unique concept and it really shows the thoughtfulness behind this jewelry. Absolutely recommend for any couple looking to share something special.
My partner and I received these necklaces as an anniversary gift and we couldn't be happier. The magnetic feature is such a unique touch, bringing us closer even when we're apart. Definitely a must-have for couples!
Bought these for Valentine's Day and they were a hit! The heart design is adorable and the magnets are a clever idea. Just wish the chain was a bit longer, but overall, very pleased with this purchase.
I gave these necklaces to my girlfriend, and she was over the moon. The quality is fantastic, and the heart shapes fit together perfectly. It's a special way to show our connection.
These necklaces are not only beautiful but also hold a deep meaning. Wearing it feels like a constant reminder of the bond I share with my partner. Great quality, though the chain could be slightly longer.
My husband and I wear these every day. It's a wonderful feeling to have a piece of jewelry that symbolizes our love and commitment. The magnetic connection is a bonus!
The concept of these necklaces is lovely, and they look nice when worn. However, the metal quality could be improved. Great idea but needs a bit more refinement.
These necklaces are really pretty and the idea of them connecting is so sweet. They are a bit delicate, so handle with care. A beautiful gift for your significant other.
I was searching for something unique for our anniversary and stumbled upon these necklaces. Best decision ever! They are meaningful, well-made, and my partner loves them.
The heart design is elegant and the magnetic feature adds a charming touch. Great for couples who want to feel connected.
I recommend buying it, it's very beautiful and well-made.
Super cute and the magnet is really strong. Quite impressive!
The necklace is very nice, especially for the price. I definitely recommend it.
I loved it, the only issue is that the chain is a bit thin, but otherwise, I adore it.
This is so cute, just hoping the color doesn't fade...
Love it so much, but not a fan of the chain. Doesn't quite suit a guy.
It is beautiful ❤️❤️❤️🔥. Truly stunning and eye-catching.
Highly recommended 👍😍. You won't regret getting this necklace.
They are very beautiful. Simple as that.
Really cute, but the quality of the gray chain isn't the best. The rest is beautiful though 💖. Would still recommend.
Made a great gift for my beloved. He absolutely adored it.
Love it, it's just like in the picture, actually, it looks even better in person.
Excellent accessory! I was really impressed with how it was presented, the quality is great for the price, and it arrived quickly. Definitely recommend this.
Beautiful and pretty! Ordered this for my daughter and it's lovely. Highly recommend. Thanks!
Exactly as described. The necklace matched the product description perfectly, no surprises!